Shipping & Delivery Policy

UNIONMALL.ae serves customers in the United Arab Emirates. Delivery availability depends on the selected delivery location, the products ordered and the fulfilment arrangements of the relevant vendor. A location or product may not be eligible for delivery even if other locations or products are supported.

Enter your delivery location at checkout to confirm whether an order can be delivered to your area.

Applicable delivery charges are calculated for your selected delivery zone and the items in your cart. The shipping amount, including any free-delivery eligibility, is displayed in the checkout order summary before you place your order.

A delivery charge of AED 0.00 means free delivery for that quoted order and delivery location only. Charges may differ for another address, product, quantity or vendor. The final amount payable is shown at checkout.

UNIONMALL is a multivendor marketplace. Products may be prepared, dispatched and delivered by the vendor responsible for those products. An order containing products from multiple vendors may arrive in separate shipments or at different times.

Shipping charges, where applicable, are calculated through the checkout process for the relevant order. Customer-facing order documentation and invoices are handled by UNIONMALL administration.

Processing and delivery times can vary depending on the vendor, product availability, delivery location and order requirements. Any delivery estimate communicated for your order is an estimate rather than a guaranteed arrival time unless expressly confirmed otherwise.

If no delivery estimate is displayed or provided, please contact our support team before ordering if you need delivery by a particular date. We do not publish a single delivery timeframe that applies to every product and vendor.

Please provide an accurate recipient name, UAE mobile number, emirate, city or delivery zone, area and complete street address. Add building, apartment and landmark details where relevant.

The delivery team or relevant vendor may contact you to arrange delivery or clarify your address. Incorrect or incomplete information may delay delivery and could require a revised arrangement.

Delivery may be affected by stock changes, vendor processing, access restrictions, weather, public holidays or other circumstances beyond reasonable control. If an issue affects your order, please contact UNIONMALL support with your order number so the matter can be reviewed with the relevant vendor.

If an item cannot be fulfilled, the available resolution will depend on the order status and the applicable cancellation, return and refund terms. Any adjustment will be communicated to the customer.

Please check the delivered packages and products when they arrive. If an item is missing, incorrect or visibly damaged, contact UNIONMALL support promptly and provide your order number and relevant photographs where possible.

Returns, refunds and eligible remedies are subject to our published Return & Refund Policy and applicable UAE consumer protection requirements.