Privacy Policy

1. Who We Are

UNIONMALL.ae is a UAE online multivendor marketplace operated by HOME DELUXE BLDG MAT TR L.L.C.SP (referred to as ‘UNIONMALL’, ‘we’, ‘us’ or ‘our’ in this policy). This policy explains how personal information is handled when you browse our website, place orders, contact us or use marketplace services.

2. Information We Collect

When you place an order or contact us, we may collect your name, email address, mobile number, delivery address, order details, delivery instructions and messages you send us.

If you create an account, we may also process account identifiers and authentication information. We may collect technical information such as device and browser details, IP address, website activity and essential cookie information where applicable.

3. How We Use Your Information

We use personal information to process and fulfil orders, calculate delivery options, communicate order updates, provide customer support, handle returns or complaints, maintain marketplace security, prevent fraud and comply with applicable legal and accounting obligations.

We may use information to improve the website and understand service performance. Promotional communications, if introduced, will be handled in accordance with applicable consent and opt-out requirements.

4. Sharing Information with Marketplace Vendors

UNIONMALL is a multivendor marketplace. The vendor responsible for an item may receive the customer and delivery information reasonably necessary to fulfil and deliver that vendor’s order, such as the recipient’s name, contact number, delivery address and relevant order details.

Vendors should use this information only for order fulfilment, delivery coordination, related customer service and other lawful purposes. A vendor should not receive customer details relating to another vendor’s orders merely because both orders were placed through UNIONMALL.

Customer-facing invoices are managed by UNIONMALL administration under our marketplace process.

5. Service Providers and Legal Disclosures

We may share necessary information with service providers involved in website hosting, order processing, delivery, payment processing, communications, security and customer support, subject to applicable arrangements and legal requirements.

We may disclose information where required by law, a lawful government request or to protect the rights, safety and security of customers, vendors and our services.

6. Payments

Available payment methods are displayed during checkout. If an online payment provider is enabled, payment information may be collected and processed by that provider under its own applicable privacy and security terms. UNIONMALL does not ask customers to send card passwords, PINs or one-time passcodes by email or messaging.

7. Cookies and Analytics

The website may use essential cookies or similar technologies for shopping cart functionality, authentication, security and site preferences. If analytics or advertising technologies are enabled, information about their use and any applicable consent choices should be presented through the website’s cookie or privacy controls.

You can manage certain cookies using your browser settings, although disabling essential cookies may affect site functionality.

8. Information Security and Retention

We aim to apply reasonable technical and organisational safeguards appropriate to the information we process. No website or electronic transmission can be guaranteed completely secure.

We retain information only as reasonably necessary for the purposes described in this policy, including order records, support requests, legitimate business needs and applicable legal, tax and accounting obligations. Retention periods can vary depending on the type of record.

9. Your Privacy Requests

Subject to applicable UAE law and any lawful exceptions, you may contact us to request information about personal data we hold, ask us to correct inaccurate information, or raise a concern about how your information is used. Where applicable, you may also request deletion, restriction or withdrawal of consent.

To protect customers, we may need to verify your identity before responding to a request. Some information must be retained where required by law or necessary to complete an existing transaction.

10. External Links and Updates

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

We may update this Privacy Policy as our marketplace services or legal requirements change. The current version will be published on this page. Material changes should be communicated where required by law.