Help Centre

Browse products, add your selections to the cart, proceed to checkout, enter your delivery details, review the final charges and submit your order using an available payment method.

Guest checkout is available. You can provide your contact and delivery information during checkout without creating an account.

Product pages display availability information. Stock and pricing are checked again when an order is submitted, so an item shown earlier may occasionally become unavailable.

Contact UNIONMALL support at info@unionmall.ae or +971 56 430 5251 and include your order number. If you have an account, you can also check your available order information under My Orders.

Cash on Delivery is currently available at checkout. Online card payment is not yet enabled. Only payment options displayed as available at checkout can be selected.

VAT treatment depends on the individual product. The checkout summary displays the applicable VAT information and the final amount payable. VAT already included in a price is not charged a second time.

Customer invoices are issued or made available by UNIONMALL administration, rather than directly by individual marketplace vendors. Contact support with your order number if you need assistance with an invoice.

Delivery is offered to supported locations in the United Arab Emirates. Select your emirate and delivery city or zone at checkout to check whether delivery is available for your order.

Shipping charges are calculated at checkout based on the selected delivery zone and the products or vendors in your order. If the confirmed shipping quote is AED 0.00, checkout displays FREE Delivery.

Delivery timing can vary by product, vendor, destination and order requirements. Please refer to any estimate communicated for your order or contact support for an update. A fixed delivery time is not guaranteed for all products.

Yes. UNIONMALL is a multivendor marketplace, so products supplied by different vendors may be fulfilled and delivered separately.

Contact UNIONMALL support as soon as possible with your order number, a description of the issue and photographs where relevant. The request will be reviewed under the Returns & Refunds Policy and applicable UAE consumer protection requirements.

Eligibility depends on the product and the published Returns & Refunds Policy. Certain product types may have restrictions. Contact support before sending any item back.

Contact support with your order number and request details. Eligibility and the applicable process depend on the order status, product conditions, payment method and Returns & Refunds Policy.

Please read the Returns & Refunds Policy page for the published conditions. For a specific order, UNIONMALL support can explain the applicable process.

Yes. UNIONMALL is an online marketplace where products may be offered and fulfilled by different vendors. The vendor associated with a product is shown where available.

Participating vendors manage fulfilment and delivery of their own orders under the marketplace arrangements. Customer invoices are generated or provided by UNIONMALL administration.

Visit the Sell With Us registration page to submit your vendor information. Registration does not guarantee approval; applications are subject to review.

Yes. The checkout supports guest orders. An account may provide additional order-related features where those features are available.

Contact and delivery details are needed to process orders, coordinate fulfilment, assist with delivery and provide customer support.

A vendor may receive the customer and delivery details needed to fulfil orders assigned to that vendor. See the Privacy Policy for further information on data handling and sharing.