Returns & Refunds Policy

UNIONMALL.ae is a UAE online marketplace operated by HOME DELUXE BLDG MAT TR L.L.C.SP. Products may be supplied and delivered by different sellers. UNIONMALL is the customer contact point for return and refund requests made through the marketplace.

This policy explains our standard process. Your rights under applicable UAE consumer protection law remain unaffected. Where the law provides stronger rights, those rights take precedence.

Please contact us if an item arrives damaged, is defective, is different from the description, is the wrong item, is incomplete, or has another issue covered by applicable consumer law. Depending on the circumstances and applicable law, a repair, replacement, return, or refund may be available.

For a change-of-mind return, eligibility depends on the product category, its condition, the seller's disclosed conditions, and applicable law. Please contact us before sending anything back so we can confirm the available options. We do not promise that every change-of-mind request will be accepted.

Certain items may have additional return conditions because of hygiene, safety, installation, customization, perishability, or their product type. Any applicable product-specific conditions should be shown before purchase. These conditions do not remove statutory remedies for defective, misdescribed, or otherwise non-compliant goods.

For installed or bulky items, please contact our team before arranging removal or transport. Do not attempt unsafe disassembly.

Email info@unionmall.ae or call +971 56 430 5251. Include your order number, name, contact details, product name, a description of the issue, and clear photographs or videos where relevant.

Our team will review the request, coordinate with the relevant seller where necessary, and explain the next steps. Do not ship items to the registered business address without receiving return instructions first.

A product may need to be inspected before a remedy is confirmed. For marketplace orders, the seller or an authorized delivery partner may arrange collection or inspection. Please retain the item, included accessories, manuals, and proof of purchase while the request is being reviewed.

Any collection or return-shipping charges will be explained before arrangements are made. Charges must not be imposed where applicable law requires the business to provide a remedy without cost to the consumer.

Once a refund is approved, we will confirm the approved amount, refund method, and expected processing timeframe. The method may depend on how the original order was paid; for Cash on Delivery orders, our support team will confirm an appropriate refund method with you.

Bank and payment-provider processing times may vary. A replacement is subject to availability and the applicable legal remedy. Any deductions, if permitted, will be communicated and explained before the refund is processed.

If you wish to cancel an order, contact us as soon as possible with the order number. Whether cancellation can be completed before dispatch depends on the order's processing and fulfilment status. If the order has already shipped, the applicable return process and consumer rights will apply.

Items in the same UNIONMALL order may be fulfilled separately by different sellers. Return collection, inspection, replacement and refund decisions may therefore be handled per item or seller. UNIONMALL will coordinate customer communication for requests submitted to our support team.

UNIONMALL.ae is operated by HOME DELUXE BLDG MAT TR L.L.C.SP, Behind Emirates Road, Al Sajaa Industrial Area, Sharjah, United Arab Emirates. Trade License No. 936284. VAT TRN 105305262500003.

Customer support: info@unionmall.ae | +971 56 430 5251.